Best Price Guarantee
As a reputable Australian owned and operated business, we value your business and rely on your patronage. Similarly, chefs, restaurateurs, shopfitters and builders alike source their equipment requirements through Prestige Products because they have come to know and trust us as a supplier they can rely on, a supplier who is truly a partner for all your equipment needs. We strive to bring the most compelling and competitive offers to market at all times. Don't be fooled by price baiting, non intentional but misleading pricing or those who haven't updated their web prices for a long time. If you come across a cheaper price for an identical item, simply let us know via our CONTACT US page where you have found a cheaper price for an identical item and we will gladly match it. Obviously, there are some conditions around this, so please check these out below and if in doubt, please contact us. We will be glad to assist you with your enquiry.
- be a registered Australian business, have an Australian Business Number and be registered for "GST" (Goods and Services Tax)
The product offered by the Competitor must be:
- A product sold by Prestige Products
- Identical (i.e. same brand/model/specs/colour/finish/options/power rating/warranty, etc)
- In NEW condition (not ex demo/clearance/shop soiled/scratch & dent)
- In stock and available for immediate purchase (not available for back orders)
The Competitor's price must:
- Be current. So many online stores fail to update their pricing and sometimes they do this on purpose. The practice is called "baiting" where the customer is lured in by a falsely advertised price which won't be honoured.
- Show any included accessories, delivery charges (specify if general freight or tail-lift delivery), show GST and any bonus offers.
- Be verifiable by Prestige Products via confirmation of the competitors advertised price, i.e valid and current print catalogue, published online price or valid written quote on company letterhead.
- Be for non bulk/commercial quantities, retail quantities only.
- Have equivalent and verifiable forms of payment available.
Price match exclusions:
- Competitor's clearance lines, display stock items, stock liquidation sales, limited stock offers, packaged deals, contract pricing, eBay or Gumtree ads, auctions, cash back or coupon offers.
- Grey imports. "Grey imports" are products acquired from internationally based distributors other than the manufacturer's locally licensed importer. They are sometimes referred to as "direct import" or "grey market" products and are usually supplied directly to the customer from overseas or from a local distributor without any compliance, after sales service or support.
- Any items further discounted and marked as "Special", Promotion" or "Deal".
- Any contracted pricing already negotiated and agreed upon with the customer.
- Any competitor price that falls below our cost price.
- Any lower price that is a result of a mistake/misprint or "baiting" by a competitor.
Making the Purchase:
- Customers who qualify for a price match must complete the purchase the same calendar day the offer is made to the customer. The offer will automatically expire on midnight the calendar day the offer is made.
- No further discount codes or promotions can be used in conjunction with a competitor price match.
- Acceptable payment method on price matched item will be cash, bank deposit or EFT only.
- Credit card payments on price matched items will attract a credit card surcharge.
- Customers can make the purchase offline or online. Customers who wish to make the purchase on prestigeproducts.com.au will be provided with a unique, single use PROMO CODE that must be entered at checkout to apply the price match discount. The PROMO CODE can only be obtained via the CONTACT US page and will include the credit card surcharge.
Prestige Products extends this facility to our customers in good faith and reserves the right to limit the quantity of products available for price match or withdraw from the price match at its sole discretion or if the above conditions are not met.