We do our best to respond to all enquiries in a speedy manner.
In most cases, we respond within a few hours of receiving your enquiry and all enquiries are responded to within 24 hours unless it relates to a large quotation or a specialized freight quote needs to be obtained. Please provide all relevant information pertinent to your enquiry. For instance, letting us know the brand and model number or size of the equipment as well as your suburb and postcode helps us in preparing a quote for you correctly and accurately the first time.
Please double check your email address and your contact number before submitting your enquiry so that we can email you the quotation or call you if we need to clarify any details.
Nobody likes a pushy sales person and unlike others who will bombard you with emails or phone calls like pests, we understand you may need some time to make a decision and will not disturb you more than the minimum courtesy follow up. Additionally, you can always email or call us if you have any questions or concerns or wish to proceed with our quote.
We understand that your time is precious, if our phone line is busy please contact us by email and we will respond to your query as soon as we can.